FAQ

What do you charge for Shipping?

FREE LOCAL DELIVERY (Minimum order of $20): Right now we are offering free delivery within Orangeville, Ontario, Canada! Just select this option at checkout and once your order is packed, we will email you a delivery date.

Canada: Orders of $100 or more before taxes receive free shipping. Orders under $100 are charged a flat rate of $9 for Ontario and Quebec. All other provinces are charged a flat rate of $15.

USA: Orders of $150 or more before taxes receive free shipping. Orders under $150 are charged a flat rate of $20. Please note that these rates are in Canadian dollars. Customers are responsible if there are any duties or customs. 

Original Canvas Artwork 10 x 10 and larger: Contact us for a no-obligation shipping quote. If you add one of these paintings to your cart and check out, we will send you a separate invoice for the cost of shipping. 

 

What Currency are all of your prices in?

Our default currency is Canadian dollars (CAD). 

 

Who do you use to ship your products?

Canada Post / USPS.

 

How long will it take to receive my order?

Please note that due to Covid-19 there may be potential shipping delays.

Canada: estimated 1-7 business days

USA: estimated up to 14 business days

Please allow 3-5 days for order packing and fulfillment.

 

I need to receive my order really fast! How do I do this?

If you need an alternative shipping speed than the default option, please contact us through our contact form.

 

Can I track my order?

Yes! You will receive a tracking number by email once the order has been shipped.

 

I would like to send my order as a gift. Will there be an invoice in the package?

We do not include an invoice in packages. You will receive an invoice by email right after you checkout and another shipping notification email with tracking information once your order has been shipped.

 

International Orders

Right now we only ship to Canada and the US.

 

Who do you use to process my payment?

We use Paypal and Shopify payments to process your credit card payments. Both are industry-leading, very safe, and easy to use.

 

Can I cancel my order or change my address?

Please carefully ensure that the shipping address you enter is correct. We will do our best, but because our products are often shipped out so quickly, we can't always cancel or change an address after an order has been placed. If you notice a mistake, please email us right away and we will check to see if we can change your order. Fire & Colour will not be responsible for a lost package due to an incorrect address.

 

Refund Policy

We accept returns up to 7 days after delivery if the item is unused and in its original packaging. We will refund the item cost minus the shipping costs for the return. Please note we do not refund the shipping cost of the return nor the shipping cost of your purchase.

In the event that your order arrives damaged in any way, please email us as soon as possible at hello@fireandcolour.ca with your order number and a photo of the item’s condition. This is dealt with on a case by case basis.

No returns will be accepted for sale items, they are final sale.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded by your original payment method. Please note it may take some time for your bank or credit card company to process and post the refund.

 

Where are you located?

Our home base is in Orangeville, Ontario, Canada which is where we ship from!